In fall 2011, ray davis, ceo of umpqua holdings corp. Davis lead the bank away from the traditional industry practices to and redesigned teir. Jan 30, 2015 umpqua bank, the largest oregonbased bank, was among those. Dec 16, 2015 davis first step was to send seven frontline staff to education programmes at the ritz carlton. What employers and employees need to know about leave policies before reopening. How umpqua bank got cool and created a culture of greatness online books in format pdf. How umpqua bank answered the question, what business are we. Pdf leading for growth how umpqua bank got cool and. Human digital, as ohaver explained, is the marriage of digital innovation with the physical retail banking experience.
Wavelength shortcuts to inspiration volume 1 ray davis. Dec 15, 2017 umpqua, which bills itself as the worlds greatest bank and does so with only the slightest smirk, assembled and trained a team to help workers initiate whats known as a credit freeze. From the ceo of umpqua bank, the essential leadership practices that allowed the west coasts largest independent community bank to emerge from the economic crisis even stronger than before in this followup to the successful leading for growth, umpqua bank ceo ray davis shares the tactics and strategies that have allowed umpqua to grow and succeed in the toughest economic environment. Umpqua bank the bank and umpqua investments formerly strand, atkinson, williams and york. Oddly enough, chris skinners new book is called digital human.
Its no secret that the great recession has deeply affected many businesses and industries, including banking. Over the past 12 years, some 700 associates from all levels of the bank have participated in ritzcarlton classes. Ray davis, president and ceo of umpqua holdings corporation, has been instrumental in umpqua bank s rapid growth. Sep 12, 2016 in an interview with the business journal, ray davis said it dates back to 1995, shortly after he became the thenroseburgbased bank s chief executive. Aug 25, 2017 tony bailey manages umpqua banks real estate, facilities, design, construction, tpo, physical security teams and serves as the corporate procurement officer.
That was the year that ray davis took over as ceo and embarked on a quest to become the worlds greatest bank. Ray davis took over as ceo of the regional south umpqua bank and its five branches in 1994 and grew. Our cd interest rate tables for umpqua, or include 3 month rates, 6 month rates, 12 month rates, 18 month rates, 24 month rates, 36 month rates, 48 month rates and 60 month rates. State bank of davis officers and directors perhaps the best asset we have at state bank of davis isnt a number, but the people who work here. But while some banks were slow to address problems, umpqua and chief executive ray davis dealt aggressively with the bank s tattered. The book is relevant to anyone in a leadership position faced with the need to.
Ray davis says it in the book, and ive heard him say it at conferences. What the best change leaders know, and why theyre so hard. For the most part you work with great people, its upper managementmanagers that make it hard to work. Ray davis, as president and ceo of umpqua holdings corporation. Its not listed on bank s website so i called on 6222011, and confirmed the 5year. Welcome to state bank of davis proudly serving our community since 1928. How umpqua bank got cool and created a culture of greatness and read leading for growth. How umpquas ceo is bringing the banks famous cx into the. Transforming the retail banking customer service experience. Umpqua sets succession timeline for chief ray davis. Umpqua has made a name for itself in the industry, but people catch up to you. When you show id and provide an initial deposit, you can open a checking or savings account. Ray davis, 66, will step down as umpqua s ceo on jan. Umpqua s growth has demonstrated the success of ray davis approach.
Enjoy an insightful interview of umpqua bank ceo ray davis by cxpa founder and cochair jeanne bliss. Jeanne bliss interviews ray davis, ceo of umpqua bank. When ceo ray davis stepped into office in 1994, he launched a new strategy and direction that was based on creating a new, creative outlook on banking. Ray davis shares an inspirational nugget of leadership wisdom on. Davis, who will become executive chairman, will be succeeded by cort ohaver, who was named president of umpqua bank in april. Davos international bank is committed to superior customer service.
See our corporate profile and stock information here, and learn why our investors love us. In leading through uncertainty, umpqua bank ceo ray davis shares the essential leadership strategies that have allowed the west coasts largest independent community bank to emerge from the economic crisis even stronger than before. Find the revolution before it finds you fast company. One inspiring and instructive case in point is what ray davis and his colleagues at umpqua bank have achieved over the last two decades, in a field that is about as traditional as it gets. You know from your own experience that the typical bank is quiet, cold and boring, he writes in his book. The pivotus unit of umpqua is probably best known for its engage platform, where a customer can select a dedicated personal financial. But instilling its culture at sterling, a bank of equal size, and sustaining it through further expansion will be hard. Learn more about covid19 relief, store appointments, hours and closures and online banking. The river umpqua weaves through the deep forests and rugged canyons of oregon state.
State bank of davis has a passion for our role as a community bank offering full service banking and lending services for individuals, families and businesses. Assessing the growth impact of umpqua banks carolina law. The move was so successful that he decided all umpqua bank associates would benefit from the training. Umpqua bank ceo ray davis on customer experience youtube. Search and compare umpqua, or bank cd interest rates and credit union cd interest rates. Is there any other bank in the world where you would consider buying a branded tshirt or baseball cap. Ray davis, whose name was, for a long time, nearly synonymous with umpqua bank, will be officially and fully leaving the bank in the next week in a document filed with the securities exchange. Umpqua sells digital banking innovation unit to fintech.
Check the jazz around the sound list to see if your event is already online event title should include name of principal artist or group. Umpqua holdings also owns a retail brokerage subsidiary, umpqua investments, inc. Davis and his teams have reinvented umpqua bank s image. Umpqua bank has changes in store spokane journal of business. He brings a wealth of international experience in procurement, supply chain, organizational vendor risk management, along with construction project management as an officer in the usaf. Wavelength shortcuts to inspiration volume 1 ray davis, umpqua bank on.
Pointbanks strong financial foundation provides us with the lending power we need to help you meet all of your loan needs, and with our long history as the expert denton county community bank, our deep roots in denton county, and our local decisionmaking, you will find us to be flexible and responsive to your loan needs. Not a bank deposit not fdic insured not insured by any federal government agency not bank guaranteed and may go down in value. Umpqua bank is headquartered in roseburg and is the largest bank in the state of oregon. Umpqua bank is the west coasts largest community bank and a premier small business and sba lender. Leading for growth, which reads like a selfhelp book for corporate. Get information about ray davis, a bank of america financial center lending officer in charlotte, nc. Accounts with the umpqua bank in morton will be automatically transferred to the chehalis branch as part of official closing procedures. Davis had given a handful of short management books. Davis recognized the opportunity to reimagine bank product delivery and customer experience, and set out to reinvent what a bank looks like, how it operates and how. I learned that umpqua s vision is to be the best bank out there. The secrets of umpqua banks success ray davis youtube. Ready to serve, we are experts in banking, lending and helping you find the best solution to meet your needs.
Bank of america financial centers and atms in davis, ca. When ray davis took over the local 40person south umpqua bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery worlds greatest bank. Umpqua bank ceo ray davis book hits shelves business wire. When i lost my card they made it super easy to get a new one. Umpqua bank s president and chief executive officer ray davis is not a fan of the traditional bank.
Melvin mark construction company is coordinating the tenant improvements in collaboration with umpquas architectural team. It has ropes to keep people in line and empty desks and stale coffee. Letter from the president pointbank denton community bank. Find the nearest location to open a cd, deposit funds and more. Discover delightful childrens books with prime book box, a subscription that. Davis is home to several different banks, where you can store your money. Check out other translated books in french, spanish languages. Umpqua charts path after sterling merger the north bay. With more than 300 locations across oregon, washington, california, nevada and idaho, umpqua. When ray davis took over the local 40person south umpqua bank in 1994, many. How umpqua bank got cool and created a culture of greatness. However, in 2012 us bank got rid of all of their atms on campus.
This book shows how any business leader can create an atmosphere of. The concept could soon become reality in central oregon if umpqua bank s plans come to fruition. Under davis leadership, umpqua has deployed a new approach to financial services that emphasizes cutting edge delivery systems and technologies, in addition to innovative store designs that engage and excite customers. In his 22 years overseeing the bank, he was largely responsible for building umpqua into a regional powerhouse and.
Ray davis of umpqua bank portland business journal. Davis came to umpqua bank from a consulting practice where he saw nothing but the same in the banking industry. Its officers are meticulously trained, and continuously instructed in ways to better serve clients. He would ultimately achieve that end by breaking many of the conventions of the banking category. Get information about david ackary, a bank of america wealth management lending officer in charlotte, nc. Umpqua holdings corporation, parent company of umpqua bank, is a financial holding company based in downtown portland, oregon, united states. Umpqua bank has 184 locations between san francisco, calif. Ray davis, umpquas ceo, says all of sterlings 12 spokanecoeur dalenearea branches will remain open under the umpqua name. Where some floundered, ray davis found a wave by randy gragg 7152010 at 3. In the wake of the equifax breach, a bank pushes credit. Wavelength shortcuts to inspiration volume 9 ray davis, umpqua bank welcome to our shortcuts to inspiration series where we share bite size nuggets of inspiration from connect. Leading for growth how any business leader can create an atmosphere of competitiveness for exceptional growth when ray davis took over the local 40person south umpqua bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery worlds greatest bank.
Or, you may prefer to do business with a credit union what you can do at a bank. To view his full biography, find links to his showreel and to book him to speak at your own. This kind of customercentric approach has brought a lot of industry attention to umpqua, an institution founded in a masonic lodge in a little oregon timber town in 1953, read said. Find contact information, expertise and more, to start your path to the right loan. Umpqua bank s cort ohaver transitions into ceo position. This book is a must read for all bankers, but most will miss the point.
The only place to find a us bank atm in davis is at the us bank branch in downtown. David ackary mortgage loan officer bank of america. It prides itself on offering the personal, tailored services of a small bank, while providing the level of security one would expect from a large institution. Umpqua s success suggests that banking is not merely about hard numbers. If there is one way to describe umpqua bank s innovation plans it would be human digital, according to the bank s new ceo, cort ohaver. See ray davis with alan shrader, leading for growth 2 2007.
A brief modifier such as cd release is acceptable in the title. For each of the following items, indicate whether its amount i affects the bank or book side of a bank reconciliation and ii represents an addition or a subtraction in a bank reconciliation. Read the speakershub profile for ray davis and find out how to book. Umpqua ceo ray davis shares the leadership best practices that guide the organization and have led to its success in both good times and challenging times, including its focus on honesty, motivating and inspiring employees, building an outstanding corporate reputation, creating buzz with nontraditional marketing, paying attention to details, and ultimately, growing where others havent. Umpqua ceo ray davis on worlds greatest bank tagline.
Davis, retired chairman of umpqua holdings, parent of oregonbased umpqua bank, spoke last week during efmas inaugural u. Headquarters are in the umpqua bank plaza, formerly the headquarters of benj. Alan shrader moraga, ca is an experienced writer and editor of business books. Umpqua banks ceo cort ohaver to join bank innovation ignite. When ray davis took over the local 40person south umpqua bank in 1994. Umpqua bank ceo ray davis new book, leading for growth. Davis says umpqua is evaluating where jobs will be eliminated throughout the combined bank systems to minimize duplication of services and processes in the two bank systems.
In leading through uncertainty, umpqua bank ceo ray davis shares the. After 30 years in the banking industry, cort ohaver officially became the new chief executive officer of umpqua bank on jan. In this followup to the successful leading for growth, umpqua bank ceo ray davis shares the tactics and strategies that have allowed umpqua to grow and succeed in the toughest economic environment. Former ceo ray davis to retire from umpqua bank nasdaq. My interview with ray davis as emcee of the community bankers association of georgia annual conference, i interviewed ray davis, former ceo of umpqua bank. How umpqua bank is transforming realestate with ibm tririga. Do not list all artist names in the title, enter that info in the event description. Authors ray davis and alan shrader did all the right things to pull me into leading for growth. You could strip all the cute stuff away, and umpqua would still be great because it is a high performance culture.
Later, read learned that the cpa had sent a lot of business to umpqua. If your competitors have more resources, you better have. First, the bank overthrew old, stale notions of banking as a quiet, boring, uninteractive environment and introduced a strong. Ray davis, as president and ceo of umpqua holdings corporation, pioneered a customercentric banking strategy and culture that transformed his company and challenged the industry. Leading for growth, how umpqua bank got cool and created a culture of greatness. Umpqua bank today announced the umpqua bank charitable foundations first four grants with commitments to organizations in oregon and washington.
Us bank used to have atms located at the mu atm wall, the arc, the health sciences complex, the mu games area, silo, mondavi center, and at the former us bank branch at the mu. Umpqua s approach to banking is decidedly different. Jun 23, 2011 umpqua bank is currently offering two competitive cd rates. Umpqua first approached ziba to help them redefine banking in more human terms.
Bank of america financial centers and atms in davis are conveniently located near you. Umpqua bank charitable foundation announces first grants. State bank of davis meet our staff state bank of davis. Nov 03, 2010 jeanne bliss interviews ray davis of umpqua bank about how theyve made decisions to compete in the banking industry. I think i found out about umpqua bank in an article about socially andor environmentallyresponsible finance and i was so intrigued that i bought. Edson, former president, northwest region at umpqua. Jun 12, 2015 umpqua bank leased 18,8 square feet of office space on the second floor of the 1631 nw thurman building to house administrative operations. When youve served the same community since 1928, you become an integral part of that community. They will try to copy the tactics, and miss the point that culture is the answer. From the ceo of umpqua bank, essential leadership practices that allowed the west coasts largest independent community bank to emerge from the economic crisis even stronger than before in this followup to the successful leading for growth, umpqua bank ceo ray davis shares the approach that has allowed umpqua to grow and succeed in the toughest economic environment. Cort ohaver, ceo of umpqua bank, will join the fireside chat at bank innovation ignite 2019 the event will take place march 1112 at seattles hyatt olive 8 hotel.
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